It can be obtained by contacting: TransUnion - 1-80. Under the Fair Credit Reporting Act, you have a right to know the information provided to us. The reporting agency(ies) played no part in our decision other than providing us with credit or criminal record information about you. In evaluating your application the consumer reporting agency(ies) listed below provided us with information that in whole or in part influenced our decision. We thank you for your application and hope we can help with another home for you in the future. Your application is good on our other available properties for 90 days. We had many good applicants for this home, unfortunately ownership has chosen to move forward with another applicant at this time. Ownership reviewed all applications, verification of income and credit/criminal backgrounds. We wanted to reach out in regards to your application. Below was the email I sent out today as well to you directly. Your application and pay information will stay on file in the event you have interest in moving forward with any other properties. Your application is good with Principle Property Management for 90 days. I did email you today with the final response on the approval. While this decision was being made the property was de listed so no additional applications were able to be received. Per my email last week ownership reviewed all applications, credit and criminal along with verification of income. I worked to get an approval on the property as quickly as possible. We apologize the approval process took longer than expected for you. We have called and left VM’s, tried using the online portal, tried sending the office texts, and even responded to the email to our personal email when ***** decided to forego use of their online portal for email “to keep a record” AND THEN QUIT RESPONDING BACK IN APRIL!!!!! These people should not be in business. I send another maintenance request through their website bc we were being ignored and ***** responded by sending the 3rd maintenance man to “inspect” or do one of the minor repairs like replacing shower caulking (mold). ![]() We had another Handyman come to the property to “inspect” the issues- almost as if we were not being believed? He agreed with ****’s initial assessments, but couldn’t work without approval from *****. We were now in Dec 2021 and got blown off bc “the weather”, even though our initial request was in Aug. When **** came over to do the repairs HE pointed out more issues and HE uncovered that the repairs I requested were the result of bigger issues with the gutters and roofing and he’d need additional approval or something? This is when we started getting ignored. Finally I get a response stating that our repairs are approved and **** would reach back out. He states he had to report back to *****, the Principle Property property manager, for approval and get back to me. Handyman comes to the house maybe a week after that, inspects the areas that need fixing, and agrees there’s some serious issues that need fixing. It took them at least a week to acknowledge my request & they said they’d have their handyman get in touch. So I put in a maintenance request with Principle Property. I know for a fact we have a couple leaks in the roof, evidenced by discoloration, bubbling, and cracking spots on our ceiling and walls as well as being able to clearly hear water running between the walls when it rains. 2021 I came home from a trip and noticed a strong mildew smell throughout our rental. We will continue to work to helping lower costs for them in any way we can. We have had more than a dozen written communications on the matter. We are looking into adding additional insulation in the attic as well to help with efficiency, and this has also been communicated with them directly. Utilities are tenant responsibility, not ownerships. We have communicated with the tenants to work to get on a budget billing system with ****** as well to help keep costs as low as possible. ![]() Maintenance also visited the unit several times in an attempt to locate any issue that could be causing high usage. Our hvac tech found no problems with the heating and cooling system. ![]() We advised the tenant in attempts to keep usage down to keep closer to 68 or 69 degrees. ******s rates have more than doubled this year for all customers. ![]() Our hvac tech who has visited the unit many times observed the temperature to be set at around 74 degrees. The tenant was concerned this was some issue we were aware of, and obviously it is not. We reviewed their invoices to last year's invoices and they were significantly higher. This is the first winter they have been in the home. I understand the tenant's frustration with the high ****** invoices they have received this winter. Good afternoon Thank you for forwarding on the complaint.
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